It's a rare, almost mythical, workplace where everyone gets along perfectly all the time. And sometimes conflict or competition can actually produce great work. But if you find yourself in the position of simply not liking a coworker or frequently frustrated, check out my newest article for Philly.com, where I share some great tips from executive coach and business strategist Irina Baranov and Kelly Poulson, VP of Talent and Operations at Allen & Gerritsen.
And did you know the staff over at Philly.com have set up this page where you can ask me any career-related questions? (I guess you could try asking other questions, too, but I'm not really an expert on which shirt you should wear with those pants or how to get red wine stains out of your dress socks.)
I got a great reader question this week from a recent grad who wanted to know if it's OK to round up your GPA. Click here to see my advice.
In my latest article for Philly.com, I share some great tips from Jeremy Levi, Director of Marketing at Central Jersey startup CardCash.com, and Zach Stone, Founder and Chief Strategy Officer at Philadelphia's Red Kite Project.
I have a new article on the blurring of the line between work and life out on Philly.com today. For this piece, I look at how workplaces have been changing to meet employees' lifestyle needs as individuals have been becoming more connected. I spoke with Jennifer Armstrong, US External Communications for GlaxoSmithKline to get some insight as to what the international pharmaceutical giant has done at their new Navy Yard location, which prides itself on being an "officeless" environment where employees are armed with softphone-enabled laptops and determine where they will work, and I looked at some other examples of non-traditional work perks offered by other area companies.
Check out my new article for the Jobs Section of Philly.com! It includes some advice from an HR executive at QVC, which is frequently on the list of best companies to work for in the Philadelphia area, and the manager of assessments and learning at The BOSS Group, a leading creative staffing agency. We discuss some key points for layout and content.
Online retailer Zappos announced that it is no longer using job postings to attract potential employees, rather, they want interested job seekers to join their online community - Zappos Insiders. They also want prospective staff to engage with the recruiting team on Twitter, Facebook, Instagram, and Pinterest. The Zappos Insider FAQ requests candidates to create video cover letters "or some other creative way to show us your true colors, your real personality and who you are as an individual."
Michael Bailen, Senior HR Manager at Zappos, wrote in an article last week that the company expects to hire at least 450 people this year - and that last year the 7-member recruiting team received applications from 31,000 job seekers (they hired about 1.5%).
There's an interesting software platform behind this, too. Ascendify calls itself a "social recruiting platform" or an "integrated talent acquisition platform." Like some other applicant tracking software, it prioritizes referrals from existing employees, but it also is mobile-friendly for applicants, has advanced search features for recruiters, and focuses on "building community" among job seekers and hiring decision makers.
Critics have already pointed out issues with potential discrimination and privacy issues, but it will be interesting to see how this works for the Amazon subsidiary. With estimates of the cost of a bad hire ranging anywhere from 30-120% of the employee's annual salary, if this does reduce turnover, it seems likely that many of the concepts being put into practice by Zappos would be adopted by other companies.
What do you think of this hiring strategy?
If you're feeling like you don't even know how to start looking for a job, read my new article for Philly.com! In it, I share some tips on how to prepare yourself, get organized, and dive in! I also included some local resources for those job seekers who are looking for a little extra support.
The Rev. Michael Robinson, Director of Community Outreach & Hiring / Human Resources at Temple University, shared this flyer for the 8th Annual Neighborhood Job Fair located on the Temple campus. The event is slated to include representatives from more than 50 employers across a wide range of industries. I won't be able to make it, but would love to hear about it from anyone who does attend!
Kenneth L. Johnson, President and Diversity Recruiter at East Coast Executives, invited me to speak with the Urban League of Philadelphia's Connect To Work (CTW) class this week. The class is an intensive six-week program - offered free of charge - to job seekers interested in working in a wide range of customer service positions. CTW offers assistance with the job search process and resume editing, and it has partnerships with many local companies looking to hire qualified candidates. Participants in the program come from diverse backgrounds, and many already have numerous years of customer service experience.
When I met with the current CTW group, I was really excited to see how engaged the students are, and truly impressed by their openness to accepting new strategies to find meaningful employment. Our discussion focused on the interview process - different types of interviews, expectations, tailoring responses to address employer concerns, questions the job seeker should ask of the employer, and salary negotiation.
This was a great group, and CTW is just one of many fantastic resources the Urban League offers. Definitely worth checking out if you are interested in customer service positions and having a hard time getting noticed!