Kenneth L. Johnson, President and Diversity Recruiter at East Coast Executives, invited me to speak with the Urban League of Philadelphia's Connect To Work (CTW) class this week. The class is an intensive six-week program - offered free of charge - to job seekers interested in working in a wide range of customer service positions. CTW offers assistance with the job search process and resume editing, and it has partnerships with many local companies looking to hire qualified candidates. Participants in the program come from diverse backgrounds, and many already have numerous years of customer service experience.
When I met with the current CTW group, I was really excited to see how engaged the students are, and truly impressed by their openness to accepting new strategies to find meaningful employment. Our discussion focused on the interview process - different types of interviews, expectations, tailoring responses to address employer concerns, questions the job seeker should ask of the employer, and salary negotiation.
This was a great group, and CTW is just one of many fantastic resources the Urban League offers. Definitely worth checking out if you are interested in customer service positions and having a hard time getting noticed!